Problem Management · Root Cause · Error Correction
Stop recurring issues at the root.
The Reason Tree assists teams with taking a principles-first approach to finding root causes and correcting errors. This approach encourages a cross-functional culture of working with, instead of at each other.
Our approach
Fast on principles; slow on rules.
Every good rule started as an applied principle. When the context changes, go back to the principle to see whether the rule still holds.
A process that is followed
- Asks
- Did you complete the steps?
- Measures
- Who completed what, and how long did it take?
- Feels like
- One team pushes a process while another carries it. Teams work at each other.
A process that is practiced
- Asks
- Did we identify and fix what's broken?
- Measures
- What did we correct, and did we mitigate recurrence?
- Feels like
- Teams investigate and work the problem together. This is working with each other.
Technology is a multiplier of our current state; strengths and flaws alike. We can help you begin laying the groundwork for cultivating a healthy culture today.
Services
How we can help
Consulting
For organizations living with recurring issues. We look at how problems are found, counted, and handed to the teams who own them, then work together to correct the causes.
Coaching
One-on-one coaching for anyone dealing with a process that isn't working.
Team workshops
Hands-on sessions on root cause analysis and blameless problem reviews, built around your team's own recurring issues.
About
Our foundation
The Reason Tree is built on 23 years of experience in technology operations. Beginning his career as a local systems administrator, Darrell progressively rose to an enterprise director. He built incident and problem management programs, coached and led the senior engineers who respond first to major incidents, and designed response strategies that held up in real outages.
He started The Reason Tree to teach what real-world experience taught him: culture suffers where principles are undefined or avoided, fast fixes keep problems alive, and those who bring real data and shared principles get results.
Get in touch
Tell us about the issue that keeps coming back.
For consulting, coaching, or a team workshop, email us with a short description of what you're seeing.
Follow
Learn with us
New videos on root cause and problem management, the principles behind them, and choosing technologies that fit the problem.